assemble your team with us

Global leader in luxury beauty. Operating across owned platforms, retail partners, and marketplaces, must modernise at pace — while protecting brand consistency, measurement integrity, and governance across regions.

For many years our Extended Expertise has empowered the client teams to deliver key global and regional initiatives across multiple markets and regions, aligning to global standards and customer experience excellence.

data stream and GA4 architecture creation, data visualisation for non-technical stakeholder enablement and accessibility.

Amazon/brand integration across marketplace and brands, establishing channel expansion.

platform modernisation and CMS delivery to support regional speed and consistency.

user tool innovation, creating a richer, more personalised customer experiences.

Digital bank leader operating a premium subscription model across EMEA markets. As Premium adoption scaled, partner-bonus benefits became a critical value driver — yet customer journeys across discovery, eligibility, activation, and redemption required greater clarity, consistency, and operational alignment.

Premium customers expect seamless access to benefits they pay for. The client needed to strengthen the end‑to‑end partner bonus experience — reducing friction, improving transparency, and coordinating across internal product teams and external partner dependencies without disrupting ongoing delivery velocity.

"I pay for a Premium account — how do I quickly see, understand, and use my benefits?" Redesigned discovery within the Premium area, clarified eligibility logic and benefit states, and streamlined activation and redemption journeys to minimise friction and drop‑off.

Created clearer status communication: what is available, what has been claimed, what is pending, and what has expired.

Resolved edge cases including partial eligibility, failed activations, expired offers, and partner handoffs — ensuring continuity across touchpoints and reducing ambiguity in the experience.

Aligned cross-functional teams and partner dependencies through structured BA governance and quality gates.

Standardised UI states, tracking logic, and copy frameworks to ensure consistency across releases — enabling smoother deployments and stronger measurement foundations.

Fintech operating at significant transaction scale across EMEA and North America, processing high volumes of activity spanning current accounts, transfers, and payments. Compliance, Risk, and Data teams are required to transform behavioural data into defensible, actionable risk signals — aligned to evolving regulatory expectations and regional governance standards.

As operational scale increased, traditional rule-based approaches and manual review workflows faced limitations. The client sought to enhance behaviour intelligence through LLM‑enabled analytics and data science — improving detection quality while preserving auditability, explainability, and regulatory control.

Designed LLM‑assisted behavioural analysis across large‑scale activity streams, strengthening signal quality and contextual risk interpretation.

Enhanced data‑quality controls and traceability to ensure outputs remained defensible, auditable, and aligned with fincrime standards.

Translated model intelligence into practical decision‑support tools embedded within case‑management workflows.

Enabled clearer prioritisation, faster reviews, and consistent risk handling — balancing advanced analytics with regulatory explainability.

Established scalable MLOps foundations including monitoring, performance oversight, and structured governance controls.

Aligned regional compliance expectations (EMEA and NA) within a unified delivery model — ensuring sustainability, audit readiness, and operational resilience.